KKK (EN)

FAQs


Answers to frequently asked questions

1. How does the ETS acquire data?

The data that Home Manager requires for EIB objects is taken directly from the ETS databank. From the menu, go to 'ETS Projekt wählen' (Select ETS Project) and select the appropriate project. If the project requires a password, you will be prompted to enter it before the project can be opened.

When selecting EIB group addresses, the following data is available:
all objects with names and group addresses (as defined in the ETS)
data length (in bit format).
Here you will find additional information about EIB group address allocation.

2. How is a unit connected to the PC?

There are two ways to establish a connection:
Direct PC Connection
Connect Home Manager to your PC through one of the PC's serial ports. Use the cable that came with the unit. (Note: this is a "null modem cable.")
Modem Connection
The modem must support both voice and data protocols and must be approved in the country where it is being used. It is not necessary to install the modem under Windows. The software takes care of everything.

3. How can I determine if everything is properly connected?

Only certified service technicians (not customers!) can conduct the following tests on the Home Manager:
All pumps, boilers, mixers and zone valves can be switched manually. First, however the mode of operation must be switched to "OFF". All pumps, boilers, mixers and zone valves can be switched manually. First, however the mode of operation must be switched to "OFF".
All current temperatures (room temperatures and sensors) and all input levels can be manually entered in order to test control functions. In such instances, values coming from the EIB will be ignored.

Important: When testing heating functions, the operating mode may not be in the "OFF" position since otherwise no control functions will be executed!


4. How do I connect the modem to the telephone socket?

Since there is a variety of telephone sockets and connection configurations, it is not possible to provide general information. However, it is a simple matter to test whether or not everything is properly connected.

Simply plug in both your telephone and modem in no particular order and check for the following:
Can phone calls be made when the modem is switched on?
With incoming calls, does the modem establish a connection after a predefined number of rings?
Can the modem make outgoing calls to the telephone network?
When testing, a computer need not be connected at the other end!

You can also test this with a mobile phone:
Call Home Manager. When the modem answers (connection tones heard on the phone or message on phone display), everything is working properly.
Modem calls mobile phone (define error message). If the mobile phone rings or if an SMS message appears, everything is okay.

If a test fails, simply reverse the plugs in the phone socket and try again.

Note: Only use equipment and cables that have been approved in your country!

5. What happens if I have an ISDN connection?

Since Home Manager only works with analog modems, you will need an analog connection for your equipment (= a/b adapter).

You have the following options:
Some ISDN telephones come equipped with built-in adapters.
The telephone junction box (= NT for Network Terminator) that was installed by your telecommunications company already has built-in adapters.
Virtually any ISDN telephone switchboard has several built-in adapters.
Stand-alone adapters can also be purchased separately.
Please consult with your telecommunications company.


6. What about modem and PC, if I have connected a TV-Manager?

The TV Module
With the TV Module, the Home Manager can be operated via a television and its remote control. This is accomplished by connecting the TV Module to the serial interface of the Home Manager. The TV Module is automatically detected. It is not necessary to specify this in the software.

The PC and the modem can be directly connected to the TV Module. As soon as either the modem or the PC wants to transmit data, the TV Module is automatically deactivated. You can select the color used for representing data through the menu.

7. How are software updates uploaded to the Home Manager?

If the Home Manager's functionality is expanded, the new software can be uploaded to the Home Manager at a later time:
First, establish a connection to Home Manager.
Menu: "Verbindung - Verbinden..." (Connection - Connect...)
Now set the mode in Home Manager to 'OFF.'
Menu: "Aktionen - Betriebsart ändern..." (Settings- Change mode...)
Now, select the menu: "Konfiguration - Neue Software laden" (Configuration - Load new software...).

8. How does Home Manager handle time and date?

A clock has been integrated into Home Manager that is independent of the power supply. Its current time and date stamps are used as the system time.

There are two additional functions here:
You can display time and date on the EIB. An indication of the group addresses for date and time is sufficient. In this case, you determine how often the time and date should be displayed on the EIB. This information is always displayed at midnight, no matter what time interval has been set.
You can also acquire the system time from an external clock such as a DCF77 radio clock and use it for synchronization. To do this, you also only need group address information for date and time. Home Manager's internal clock will continue to run. It will be reset whenever a new time or date stamp is received. This ensures that a system time is always available, even if the radio clock should malfunction.